fbpx
 

Terms and Conditions

Terms and Conditions 
ENTRY TERMS

 

In the interest of safety & security, bag searches may be conducted on entry & exit by our authorised security personnel. This applies to all large handbags, backpacks, suitcases & carriers.

By entering the venue, you agree to have your bag searched upon request, alternatively, you can choose to leave your bag with our door staff on entry, though you do so at your own risk.

We reserve the right to refuse entry or remove anyone at any time for any reason.

Clothing must not be taken into the toilets under any circumstances unless permission is granted by a member of our permanent staff, changing rooms are provided for trying items on. Anyone found with any item of clothing in the toilets will be removed from the venue.

 

Violence and harassment will not be tolerated at our events, whether directed at staff or other customers. Anyone found to be unnecessary violent, forceful or behaving in an unacceptable manner will be removed from the venue and refused re-entry.

 

Photography & filming may take place at our events. Contact [email protected] for further information.

 

CLOTHING TERMS

 

Preloved Vintage Wholesale Ltd always strive to provide and sell items that are of satisfactory quality and are fit for purpose.  We have a team that check all items before they are offered for sale.  They’re trained to look out for minor faults and flaws including broken zips, missing buttons, holes, tears & stains, and while we do try our hardest to spot these faults, some may slip through and end up at an event.

 

Any item which is found to be unreasonably damaged should be presented to a member of staff at the event so it can be removed from sale. We strongly encourage all our customers to check their items thoroughly before purchase to eliminate any chance of disappointment when you get home. Remember that the goods are preloved and second hand so allowances must be made for fair wear and tear, some items can be up to 70 years old.

 

If you do find damaged items, please consider whether you could repair it first. We embrace reusing and recycling, so if you think you could pop a button back on or you’d be willing to have a new zip placed, why not give it a second chance!

 

Alternatively, if you do find a damaged item when you get home, please get in touch with us ASAP – either drop us a Facebook message or email [email protected]. Please include which event you attended & any photos of the fault. We’ll work to resolve the issue as best we can, any request for a refund must be made within 30 days of purchase.

 

PAYMENT

 

All our scales are Class III trade approved, and we’re in regular contact with trading standards to ensure our business practices are honest & fair. We measure in 0.05kg increments, any single item weighing under 0.05kg and purchased on its own can be weighed and priced in 0.01kg increments.

 

We have scales at the venue for customer use so you can check the weight as you shop. These scales, although trade approved, are to be used as a guide only. Only a trained member of staff can give an accurate scale reading. If you have any queries or discrepancies over the weight or price of your items, they need to be brought to our attention at the venue.

 

Receipts can be provided upon request for both cash & card transactions.

 

FIXED PRICE ITEMS

 

Certain items have a maximum fixed price. This means they either have a fixed flat price or we only charge the weight up to a certain maximum price. These items are as follows:

 – Faux fur coats are only charged by weight up to a maximum value of 0.65kg/£10.

 – Sheepskin coats, wax jackets & leather jackets are only charged by weight up to a maximum of 1kg/£15.

 – Mens & Ladies knee length/long Winter coats are only charged by weight up to a maximum of 1kg/£15.

 – Handbags, sports bags, holdalls & briefcases are only charged by weight up to a maximum of 0.65kg/£10.

 – Belts are a fixed rate of £1 each.

 – Shoes are a fixed rate of £5 a pair.

 

Our staff will try their best to spot any maximum/fixed price items in your bag but It is your responsibility to notify our staff of these items when you pay in order for us to give you the discounted price.

 

The fixed price rails are clearly identified at every venue, there will be a sign on the rail stating the maximum price for the items on that rail. If you have any queries about whether an item has a maximum price or not, please speak to one of our trained staff members who can help.

 

TICKETS

 

We have several ticket options: Bundles, Advance Kilos, free entry tickets & standard £1.50 entry tickets. Under 12s are free and no ticket is needed. Disabled customers are also entitled to bring one assistant/carer with them for free. No entry ticket is needed, you can simply pay on the door on the day, though it is CASH ONLY.

 

BUNDLE T’s & C’s

 

 – Bundle tickets include entry queue jump. This is NOT early access, you can simply bypass the general entry queue from the standard opening time.

 – Maximum 2 per person.

 – If you arrive before, or at, the standard opening time, there may be a smaller Bundle queue. Please join this queue, as we will scan your tickets first ensuring you priority entry into the venue.

 – Present your Bundle ticket on entry – a Bundle wristband & hand stamp will be issued, the entry fee is included in the price.

 – Bundle tickets include x1 kilo to spend. You can pick out 1kg of clothes with nothing additional to pay on the day.

 – Simply show the VIP wristband to a member of till staff when you’re ready and you’ll be served next – no queueing necessary!

 – If you pick out more than 1kg of clothes, you’ll be charged at our normal rate of £15 per kilo (unless you have purchased additional £12 Advance Kilo tickets which you can then redeem.)

 – NO CHANGE, REFUNDS OR DIFFERENCE GIVEN if you do not pick out your included 1kg of clothes.

 – Only redeemable at the event & date stated on the ticket.

 – The booking fee is included in the price.

 – Only available for purchase in advance online up to 9:45 am on the day of the event unless they sell out prior.

 

ADVANCE KILO T’S & C’S

 

 – Advance Kilo tickets do NOT include your entry fee: this must be purchased separately either online or on the day.

 – Maximum 5 per person.

 – Present all your Advance Kilo tickets upon entry: x1 Advance Kilo wristband will be issued for EACH Advance Kilo ticket (e.g. x5 Advance Kilos means x5 wristbands).

 – Advance Kilo tickets CAN be used in conjunction with a Bundle ticket.

 – One Advance Kilo ticket includes x1 kilo to spend (e.g. two tickets means you can pick out 2kg of clothes etc.)

 – Simply show your wristband(s) at the till to redeem. Your wristbands will be removed once you have redeemed your kilo(s).

 – If you spend over your Advance Kilo value, you’ll be charged at our normal rate of £15 per kilo.

 – NO CHANGE, REFUNDS OR DIFFERENCE GIVEN if you do not pick out your included kilo(s) of clothes.

 – Only redeemable on the event & date stated on the ticket.

 – The booking fee is included in the price.

 – Only available for purchase in advance online up to 9:45 am on the day of the event unless they sell out prior.

 

 

FREE ENTRY T’S & C’S

 

 – Simply show your ticket(s) on your phone for free entry!

 – Each free entry ticket grants free entry for one person only.

 

£1.50 TICKET T’S & C’S

 

 – Available to purchase in advance online and up until 3 pm on the day of the event.

 – Can be purchased on the door on the day, though this option is CASH only.

 – No refunds to be issued on unredeemed tickets.

 

 

competitions

 

We hold several competitions per event, these will be posted within the individual event pages. The free kilo competition has two winners, each winning x2 kilos to spend at the event. To enter, all you need to do is share the competition post & leave a comment stating what you’d pick out if you win.

 

We also have a second competition to win £25 to spend on our jewellery stall, Vintage Promise. This competition will only run when Vintage Promise will be trading at the event. To enter, all you need to do is share the competition post & leave a comment stating what you’d pick out if you win.

 – You can enter each competition as many times as you like, each comment & share counts as one entry.

 – The competition may be posted in the event several times in multiple posts, you can enter as many times as you wish on any of the competition posts.

 – The prize cannot be transferred to any other event.

 – In the event that you win and cannot attend the event, you may nominate someone else to claim your prize or ask us to draw a new winner.

 – The winners are chosen at random; all qualifying entries from each competition will be pooled together, assigned a number and third-party software will be used to draw a number at random which will correspond to the winner.

You don't have permission to register